Remote Hands Support

24x7x365 Professional, On-Site Support When You Need It

Why send your valuable IT staff to the data center to perform tasks that can be easily handled by CherryRoad’s on-site technicians and engineers? Save your team a trip by trusting our trained ITIL certified experts to keep your hardware working optimally.

We provide our colocation customers with technical support for the maintenance, troubleshooting, monitoring, optimization, and installation of their equipment, while our managed, cloud, and IaaS customers are completely worry-free, as all their infrastructure is fully maintained and managed by us.

Remote hands service includes rack-mounting equipment, patch cable installations, equipment upgrades, and de-installation. Our smart hands technicians can help you configure network equipment such as routers, switches, or firewalls, and perform systems administration tasks as well.
Whether its reboots, power cycling, cabling, or something more complex like remote management or configuration, our techs are always there to help you.

We also assist our colocation clients with the full process of equipment installation. This involves structured cabling, labeling, and the turn-up of recently installed equipment. Additionally, we can help you configure and secure your servers.

Service Levels

ON-SITE PHONE SUPPORT 24X7X365

You can reach us at any one of the following public numbers. All numbers function as part of a unified, yet highly redundant and fault tolerant, global, distributed phone system, and will connect you with any department or data center that you need. In addition, our Enterprise customers can contact the private VIP Support Lines, to be directly connected to the first available senior technician at their data center of choice.

Phone Numbers

Main Support Lines

US / Canada: 1-888-354-6128
International: 1-206-438-5887
International: 1-703-564-9887

Dedicated Server Customers

DCA2: 1-703-564-5401
SEA2: 1-206-438-5901

Start a Support Ticket

Even when contacting us by phone, we first advise you open a ticket through the myCP® customer portal for our staff to reference in regards to your support issue and to ensure that everything is meticulously documented. Once you are logged in, click on Support Tickets in the Support category, under Account Management.

How Remote Hands Support is Beneficial?

Proactive support can be built-in to your service, for integrated planning that prevents downtime, ongoing maintenance, security and monitoring, recurring consultation to manage and continuously optimize your systems performance.

  • Experienced, dedicated team responding to your needs 24x7x365
  • Rapid response times to requests for support
  • Expert engineers available to investigate and resolve your issues
  • We are responsible for network and data center power uptime and environmental compliance
  • Fast deployment of standard configurations
  • System management tools assist in managing your configuration and interaction with us

Some Client Love

“You provided diverse connectivity in support of the underlying network, along with management and maintenance of the highest levels.”
~ Lori Dickneite, Network Services Manager, King County
“We realized that the people who were interacting with us were great at technology, they understood our requirements, relate to what we needed and came up with the best possible solution based on our specific needs.”
~ Brian T. Wolfinger, Vice President of Technology, LDiscovery
“In addition to the security and infrastructure of the site, the most important selection factors were customer service, cost, and reliability. You provided exactly what we wanted.”
~ Howard Epstein, CTO, Standard Technology

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